Privacy Policy

Effective Date: 09 January 2024

RWES Technologies Online High School (referred to as “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our users, including students, parents, teachers, and administrators. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform, services, and website.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect the following personal information when you create an account, enroll in courses, or use our services:

• Name (student, parent, or teacher)
• Contact information (email address, phone number)
• Payment details (processed securely through WooCommerce and Paystack)
• Academic details (grade, enrolled courses, and performance data)

1.2 Non-Personal Information

We may also collect non-identifiable data to improve our services, including:

• Browser type and operating system
• IP address and geographic location
• Usage statistics and analytics

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide and manage access to the platform and services.
• To process payments and subscriptions securely.
• To deliver personalized learning experiences, such as course recommendations and progress tracking.
• To communicate with users about updates, notifications, and support.
• To monitor and improve the performance of our platform.
• To comply with legal obligations and maintain a secure environment.

3. How We Share Your Information

We respect your privacy and will not share your personal information with third parties except as necessary to:

• Process payments through trusted partners like WooCommerce and Paystack.
• Comply with applicable laws or respond to lawful requests.

We do not sell or rent personal information to third parties for marketing purposes.

4. Data Storage and Security

We are committed to protecting your data using industry-standard security measures, including:

• Encryption of sensitive data such as payment information.
• Regular updates and monitoring using tools like Wordfence to safeguard against unauthorized access.
• Secure hosting of our platform and backup systems to ensure data integrity.

However, no system is completely secure, and we encourage users to protect their account credentials and report any suspicious activity immediately.

5. User Rights

As a user, you have the right to:

• Access and review the personal information we hold about you.
• Request corrections to inaccurate or outdated information.
• Delete your account and personal data (subject to legal and operational requirements).
• Opt out of non-essential communications.

To exercise these rights, contact us at [Insert Contact Email Address].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Enhance user experience and functionality.
• Track usage and analytics for platform improvement.

You can manage or disable cookies through your browser settings, but this may affect your ability to access certain features of the platform.

7. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any information.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices, services, or applicable laws. Any updates will be communicated through the platform or via email, and the effective date will be revised accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

RWES Technologies Online High School
Email:support@rwestechnologies.com

Website: www.rwestechnologies.co.za